Etech’s worldwide facilities – Onshore, Nearshore, and Offshore, possess the abilities to customize the answer that finest in good shape all your wants. With Etech’s global outreach, Etech is always accessible to assistance your consumers and deliver reliable exceptional ordeals.
a bunch of devoted leaders in the Get hold of Heart industry who will be passionate about building a amazing variance for our
About us Etech provides up coming-era BPO remedies. A global minority-owned company, Etech has developed and trademarked how to turn your facts into strategic insights. Leveraging the power of artificial in addition human intelligence Etech boosts coaching and coaching to concentrate on essential behaviors developing enhanced shopper ordeals and shareholder worth. Etech launched in 2003 with only 400 workforce and only one Speak to center in Nacogdoches, Texas.
Etech is definitely an omnichannel client engagement options service provider for a number of the globe’s foremost and most highly regarded brands. The practical experience Etech has received throughout an array of organization verticals permits us to consistently deliver Fantastic, particular consumer experiences.
find out more daily life At Etech Etech thinks in Operating difficult and participating in tricky and strives to help make staff members truly feel empowered and self-confident in The work They're performing.
At QEval, we’re committed to helping Get hold of facilities make improvements to their efficiency by obvious, actionable insights. Our performance analytics reports give you a detailed breakdown of agent things to do, consumer interactions, and operational bottlenecks, so you may make knowledgeable conclusions that result in measurable advancements. With QEval, you don’t just get studies—you receive the applications and suggestions to act on them.
Etech’s ground breaking technological innovation options and professional leaders have an understanding of your enterprise desires and identify the strategic insights your brand name really should push results.
✅ unanticipated Rewards further than compliance You should not overlook this opportunity to rework your Speak to Centre functions! agenda a gathering with our specialists:
Metrics like handle time, CSAT scores, resolution charges, and actionable insights are crucial to accomplishment in 2024. long gone are the days of concentrating entirely on phone quantity. Now, it’s about digging into the quality of Each and every interaction and driving precise success. wanting to choose your get in touch with Heart effectiveness to the subsequent stage? Enroll at QEval College and ???? Listen to Shawndra’s complete Perception below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of care, belief and Vitality brought to your small business is what makes the lifestyle at Etech special. Our CEO often suggests, “If we deal with our people today, the figures will take care of them selves.”
boosting your Get in touch with center’s efficiency check here doesn’t ought to be intricate. With QEval University, you’ll achieve access to necessary applications and instruction that provide precise, measurable enhancements in agent functionality.
meet up with Malisha, a shining star on our customer support team! From tackling responsibilities to having fun with pleasurable group activities, Malisha appreciates how to maintain the stability in between work and Participate in. Her constructive Mindset and team spirit make her a joy to work with.
A group of devoted leaders in the Get hold of center industry who are keen about creating a outstanding change for our
Here i will discuss only a few crucial attributes of what we provide: ✅ in-depth insights into agent general performance via detailed analytics